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How to Deal With Technical Support Scams

How to Deal With Technical Support Scams

People go through different kinda scams in their lives, and these days we have a new one which is seeking attention by many, known as Technical Support Scam.

Now, first of all let us tell you what Technical Support Scam is and what its possible impacts are?

So basically, in a Technical Support Scam, there is an agent who will try to contact you by phone or initiate contact via a website (often through a pop-up window in your web browser).  The Scammer will pretend to be a representative of a reputed firm like Microsoft or any Technical Support. They will talk about basic concerns related to your computer like Virus or malware. They will offer to “fix” these manufactured issues by connecting to your system.

The main objective of the scammer is to get remote access to your computer, and once they have got that (via legitimate remote desktop software, such as LogMeIn) they can make you go through one or more of the following:

  • Trick you into installing malicious software that could help the scammer to get your sensitive information, such as your online banking credentials (they might also then charge you to remove this software).
  • Convince you to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.
  • Ask credit card information so they can charge you for phone services.
  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

To make understand this in a better way, let us walk you through the story of Sam who is an associate in a financial firm, where he deals with facts and figures related to finance using some related software. One day he got a random call asking for some technical assistance. That caller tried to trick Sam by representing himself as a Technical support provider from a reputed firm. But Sam, somehow understood that this call is fake.

Related to his experience, let us share some points which might help you to get through such situations like Sam:

WHAT TO DO AND HOW TO GET THROUGH SUCH SITUATION.

Justified technical support services will never contact you and ask for credit card or other financial information, or offer services in exchange for subscriptions and fees.

For instance:

If someone contacts you claiming to be Microsoft:

  • Do not purchase any software or services.
  • Ask if there is a fee or subscription associated with the “service” — if there is, hang up.
  • Never give control of your desktop to a third-party unless you are sure that it is a legitimate representative of a computer support team with whom you are already a trusted customer.
  • Take the person’s information down and immediately report it to your local authorities.
  • Never provide your credit card or banking details to someone claiming to be from any reputed Technical Support Firm.

That is all guys, we hope that this experience of Sam and the points shared by him would be helpful enough to you aware of such Scammers and deal with them..!!

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