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CRM/ERP

Hire Dedicated And Passionate CRM/ERP Developer

CRM

CRM stands for Customer Relation Management software; combines customer information and documents into a single CRM database so that business managers could more easily access and manage the data about customers. Another major feature of this software includes recording multiple customer interactions (over email, phone calls, social media or other channels, depending on system capabilities), automating many workflow procedures such as tasks, calendars, and alerts, and giving managers/team leaders the capacity to track production and performance of the employee based on information logged within the system.

Common features of CRM software include:

  • Marketing automation.
  • Salesforce automation.
  • Contact center automation.
  • Geolocation technology, or location-based services.

ERP

ERP software could consist of many enterprise software modules that are separately purchased, based on what best meets the particular needs and technical abilities of the company. Every ERP module is directed on one area of business procedure, such as product development or marketing.
Some of the most common ERP modules include those for product planning, material purchasing, inventory control, distribution, accounting, marketing, finance, and HR.

A business will typically use a combination of different modules to manage back-office activities and tasks including the following:

  • Distribution process management.
  • Facilitate better project planning.
  • Automate the employee life-cycle.
  • Manage human resources and payroll

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